Steve Feldschneider: Founder and Roast Master
Steve started Lao Mountain Coffee in 2001 with a simple, locally made roaster working out of his home. He has dedicated the last several years to the art of roasting coffee and building one of SE Asia's premier coffee businesses.
Ket is the Vientiane managing director and business account liaison. She has spent the last several years as managing domestic operation and building a strong International account network.
Frequently Asked Questions (FAQ)
Where is Lao Mountain Coffee located?
We are located in Vientiane, the capital city of Laos. Our offices and roasting center are in a colonial era house close That Luang Temple, a tourist mecca and a center of Lao culture. Catch a tuk-tuk to either That Luang or the Japanese embassy and follow our map to the center of Lao coffee. Also, we can always be reached by telephone if you need further assistance: 21 412 529 (local for Vientiane). Outside Laos: (856) 21 412 529. For all online order enquiry, please email to email@example.com.
Where is our distribution center?
We operate out of Vientiane for most of our coffee bean distribution. We also have distributors around the world in countries such as Norway, U.S., Thailand, Germany and Singapore.
Do we ship internationally?
Yes, we do. Anywhere in the world! You can use our shipping calculator on the cart page to estimate your shipping cost before proceeding to checkout.
Do we accept return?
Yes, we do. Drop us an email and just return the package to us and we will process the refund.
How do I cancel my order?
Please contact us immediately (firstname.lastname@example.org) if you believe you have placed a wrong order. Once the order is prepared, we will not be able to do a return unless we receive the return.
Are your coffee organic?
We are almost there! We are in the process of getting the organic certification. Target to have it by 2017.
Are your coffee 100% Fair-trade?
Yes we are! Lao Mountain Coffee is a member of the Fair Trade Lao (FTL). Besides our own plantation, we only purchase our green beans for roasting from LMCFPG that are Fair Trade. Over the years we have developed a close, family-type relationship with a specific set of farmer villages.
Where do you roast your bean?
All locally roasted in Vientiane, and shipped directly from Vientiane.
Do you sell green bean?
Yes, we do. Drop us an email and ask!
Do you have wholesales?
Yes we do. Drop us an email and ask!
What's the shelf life of the coffee?
One year. However, we do recommend our customer to consume the coffee within a month after you received it.
How do I keep the coffee?
Cool dry place.
What's the difference between laomountain.com and laomountain.coffee?
laomountain.com is the original informational website created by our roast master Steve Feldschneider. laomountain.coffee (this site) is our e-commerce platform to serve the growing demand of online customers!
Distributor in Norway
Tel: +47 46 80 99 44
Address: Eiksvn.90B,1361 Osteras, Norway
Distributor in the U.S.A.
Distributor in Germany
Tel: +49 761 28558807
Singapore Office Address:
10 Anson Road, #26-04,
Tasmania Office Address:
17382 Bass Highway ,
Boat Harbour TAS 7321
3 Gorman Dr,
Mill Park, VIC 3082